Exchange Policy

At Casio Store, customer satisfaction is our priority. If you receive a product with a genuine manufacturing defect or warranty issue, we will gladly assist you with an exchange.

Exchange Terms

• Exchange requests must be made within 3 days of receiving the order.
• Products are eligible for exchange only if they have a genuine manufacturing defect or are covered under warranty.
• The product must be returned in its original condition, including all packaging, accessories, tags, manuals, and invoice.
• Products that are used, damaged, scratched, altered, or missing original packaging will not be accepted for exchange.
• Exchange requests due to incorrect size selection, weight, color preference, or change of mind will not be accepted.
• Personal preference, dissatisfaction, or simply not liking the product after delivery is not a valid reason for exchange.
• In warranty cases, return courier charges may be reimbursed after verification, in accordance with our warranty process.
• After inspection, Casio Store reserves the right to repair, replace, or exchange the product with the same or an equivalent model, depending on product availability.
• Casio Store reserves the right to make the final decision on all exchange requests.

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Refund Policy

Refunds are provided only in exceptional circumstances where the product received is incorrect, incomplete, damaged during delivery, or has a verified manufacturing defect.

Refund Terms

• Refund requests must be submitted within 7 days of receiving the order.
• A complete unboxing video, recorded from opening the sealed package until the product is fully inspected, is required for claims involving damaged, missing, or incorrect items.
• Approved refunds will be processed to the customer's provided bank account or original payment method within 7 working days after the returned product has been received and inspected.
• Refunds will not be issued for products that have been used, damaged by the customer, or returned without their original packaging and accessories.
• Refunds will not be granted for change of mind, personal preference, dissatisfaction, or if the customer simply does not like the product after purchase.
• Casio Store reserves the right to reject any refund request that does not meet the above conditions.

This version is more mature, professional, and aligns with the policies commonly used by reputable eCommerce stores while clearly protecting your business from unnecessary exchange and refund requests.