Warranty & Guarantee Coverage
At Casio Store, we are committed to providing 100% genuine, brand-new, and authentic products. This Warranty & Guarantee Policy is designed to ensure complete transparency and customer confidence.
Warranty Coverage
- Genuine Casio watches include a 1-year warranty covering free service, battery replacement, and cell replacement, only for watches.
- If any product sold by Casio Store is proven not to be genuine, we will provide a 100% money-back guarantee.
Warranty Conditions
- A valid purchase invoice (Bill Slip) is required to claim warranty service.
- Warranty claims will not be accepted without proof of purchase.
- The warranty does not cover accidental damage, misuse, negligence, unauthorized repairs, water damage, normal wear and tear, or physical damage caused after delivery.
- Cosmetic changes such as fading, discoloration, scratches, or wear resulting from regular use are not covered under warranty.
Other Products
- Wall clocks, calculators, and label printers are covered only by service warranty.
General Terms
- Warranty service is subject to inspection and approval in accordance with the manufacturer's warranty terms.
- Casio Store reserves the right to repair or replace a product where applicable under the warranty policy.
- By placing an order, you acknowledge and accept the warranty terms and conditions published on our website.