F.A.Q.

ANSWERS EVERYWHERE

General Questions

The online web application allows you to easily view the current stage and status of orders. It also enables you to check the progress of your order at any time. You can track your orders.

To check the progress of your order, please log into the online Order Status tool to see the status bar in the Order Details page.
When your order has shipped, the tracking link will not be visible immediately. This information will appear as soon as the carrier provides this information. Please check back again.

Important:
You will be asked to enter two types of verification information to protect your privacy. The easiest options are searching by Order Number and verifying with Customer Number. You can find this information in your Order Confirmation email.

  • Provides an “At-a-glance” summary status bar.
  • Delivery information (information available is dependent on order status)
  • Order status
  • Estimated delivery date
  • Related customer information, such as Customer Number and Order Number.
  • Tracking link, tracking number — if the carrier link is available, you will be taken through to the carrier website for order tracking
  • Carrier
  • Shipped date
  • Shipping method
  • Order date

Your estimated delivery date is an estimated date that is calculated based on three factors:

  • Production/Packing time – This is the time that it will take to assemble and/or pack your order for shipment. The length of time is influenced by the production build time and/or product availability.
  • Payment method – The amount of time it takes for authorization of the payment is different for different forms of payment such as Credit Cards, Pay Pal, and Casio Store Preferred Account.
  • Shipping Option chosen at the time of purchase – The Shipping option is the amount of time it will take for your order to arrive at your address AFTER it has shipped.

Your order might take longer to process if you have ordered one of Casio Store’s most popular products. Also, if your order contains a part that is currently unavailable, your order might be delayed.

Our Replacement and Checking Warranty is a service, we created it in order to provide benefit to our beloved customers. You have 3 days, to check your product for any unlikely issues. We’ll verify your claim and replace the product for you. In case you find any of the following issues, give us a call or email us: info@icasiostore.pk

Issues Listed

· You accidentally received the wrong product

· You have been overcharged

· You found manufacturer defects

· For more information regarding any matter you can Contact Us!

At Casio Store, we believe in originality. “If it’s not original, it’s not at Casio Store!” is our policy and we stand by it. As such, every product you find at Casio Store, is 100% genuine and original. We provide the official brands products at your doorstep.

While we try to get your product into your hands as fast as possible, online orders usually take 72-108 hours to be there. In extremely rare cases, such as if you order for painting, it will might take up to 10 to 20 days, depending on your choice of painting you ordered.

Yes, we do! If by some extremely rare chance, the product you receive is not up to your standards, all you have to do is call or email us and let us know within 3 days of receiving the product. Once we receive your claim, we’ll wait for your product to arrive by a courier of your choice and payment, and we’ll exchange it for a product agreed upon.

Within Pakistan, we have chosen the best courier services for the betterment of our services, as TCS & Leopard Courier.

For International Clients, we assure you to deliver the product through a representable courier service.

We accept the below mention payment methods within Pakistan other than that we do not accept any rest of this:

Cash on Delivery, Jazz Cash, Direct Bank transfer

Yes, we assure you about Casio Store that we provide the best services of online market, you receive the product which you see on our website. By grace, same thing will be received by you in your hands.

For placing an order for the first time, you just have to follow the following steps:

1- Add the product in your cart.

2- Click on cart, then proceed to check out

3- Fill in the required information on the forms, then click on Place My Order.

4- Congratulations, you have placed your order with Casio Store.

For Cancellation or changing the order, inform us on the following:

Email: info@icasiostore.pk

Yes, you need an account to place the order because account is for customer, so for being our customer you must have to create an account first. Thanks!